These terms apply to every booking with Fan Thai Sticks, and to your use of this website. Please read them before you book, in particular the payment, cancellation and allergen sections. They are intended to be legally binding between you and us.
1. About these terms
We may update these terms from time to time, for example for legal or regulatory reasons. The version on this page when you book is the one that applies to your booking.
These terms are governed by English law. If you are a consumer you may bring proceedings in the English courts, or, if you live in Scotland, in the Scottish or English courts. If you are a business, the English courts have exclusive jurisdiction.
2. Using this website
- You may use this website for your own personal, non-commercial purposes. It is free to use.
- We may update, change or withdraw the website at any time and are not responsible for any loss caused by it being unavailable.
- The website is intended for use in the UK.
- Photos of dishes and events are illustrative; dishes may vary slightly, and everything is subject to availability.
- All content, branding and photos belong to Fan Thai Sticks unless stated otherwise.
3. Bookings and quotes
- These terms cover all catering, buffet and food station services and related products we supply.
- A booking request is an offer from you, which we may accept or decline.
- Quotes are valid for 24 hours unless we say otherwise in writing.
- Tastings are paid for, and the cost is deducted from your final invoice if you book.
- Bookings made through partner platforms are also subject to that platform's terms.
- Where written and verbal communication differ, what was agreed in writing applies.
- We aim to reply to messages within 48 hours.
4. Prices and payment
- Unless stated otherwise, prices exclude VAT.
- Advance bookings (at least 2 months ahead) need a 20% non-refundable deposit to secure the date.
- Bookings made less than 4 weeks before the event, and last-minute bookings, are paid in full when booked.
- Minimum spend: £750 for catering, excluding call-out, labour, plates and cutlery.
- Optional extras: waste disposal £50 per event; generator hire £50 (2 hours, maximum 2750W).
- Cash payment may be needed where card terminals cannot connect at the venue.
- Overdue invoices carry interest at 8% above the Bank of England base rate, calculated daily.
5. Changes and cancellations
- Deposits, call-out charges, labour, waste disposal and generator hire are non-refundable.
- Once guest numbers are confirmed at the quoting stage they can be increased but not reduced.
- All final details must be confirmed 4 weeks before the event.
- We may cancel a booking if payment fails or the information we need is not provided. Any money due back to you will be refunded.
- We are not liable for delays or cancellations caused by events beyond our control, such as severe weather, traffic, natural disasters or government action, and no refunds are given in those cases.
6. On the day
- The standard service time is 2 hours (120 minutes). Extra time is £120 per hour for two staff.
- Standard service times are lunch 12:00 to 15:00 and dinner 17:00 to 19:30. Late-night service is available on request at extra cost.
- Packing down after service can take up to 1 hour. Events a long way from Chelmsford may include overnight accommodation costs.
- Meals for suppliers such as photographers, bands or planners must be booked and paid for in advance.
- We do not serve alcohol, and we have a zero-tolerance policy towards abusive behaviour to our team.
7. Food safety
In line with UK food hygiene rules, cold food must be eaten within 4 hours of delivery and hot food within 2 hours of service. Food left unsupervised by the client is not covered by our public liability insurance.
8. Allergens and dietary requirements
Tell us about allergies and dietary needs when you book and we will make every reasonable effort to accommodate them, labelling dishes for the 14 regulated allergens. Because ingredients are stored, transported and prepared in shared facilities, we cannot guarantee that any dish is completely free from allergens, and all dishes may contain traces of the 14 regulated allergens. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
9. Complaints
If something is not right, please tell us within 24 hours of your event by email at Show email address so we can look into it and put it right. We ask that you contact us directly before posting about a problem on social media.
10. Your legal rights
Nothing in these terms affects your statutory rights as a consumer.